Frequently Asked Questions
Welcome to our FAQ Page
General
If you purchase something and it's damaged upon arrival, please e-mail us at info@thestorenextdoor.ca and provide your full name, e-mail and order number. That way we can begin to get things fixed for you.
First of all, we're sorry this happened!
If your order never arrived or arrived incomplete, please e-mail us at info@thestorenextdoor.ca and provide your full name, e-mail and order number. That way we can begin to get things fixed for you.
If you happen to have sticks that you wish to donate, please e-mail us at info@thestorenextdoor.ca
The Store Next Door Gift Shop is located at 6B Central Street in Yarmouth, Nova Scotia.
Shipping
Currently, The Store Next Door ships to Canada & the United States.
Yes, we agree! BUT! These are unique items that are not small. As a result, there is a cost associated with shipping them across the country. Rest assured that we do strive to provide the lowest possible prices!
To date, we've had very few orders get flagged by customs, but there have been a couple of customers who have had to pay customs fees on their product.
As the customer, it will be your responsibility for all fees that are generated by customs.